Terms, Warranty & Returns
Terms & Conditions for Yvette Jewellery and design
Welcome to [Your Jewellery Brand] ("we," "our," "us"). By accessing or using our website ("Site"), you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase or using our services.
1. General Information
- Company Name: Yvette Jewellery and design
- Registered Address: 194 Edinburgh castle road, Wavell heights 4012
- Email: Yvettejewellery@gmail.com
- Phone: (07)3189 0011
These Terms and Conditions apply to all users of the Site, including but not limited to browsers, customers, merchants, and contributors of content.
2. Orders and Pricing
- Order Acceptance: By placing an order on our Site, you offer to purchase an item subject to these Terms and Conditions. We reserve the right to accept or refuse any order at our discretion.
- Pricing: Prices listed on the Site are in AUD and include applicable taxes, unless otherwise stated. Prices are subject to change without notice.
- Payment: We accept payment via credit cards, PayPal, and other payment methods as specified on the Site. Full payment is required before dispatch of any goods.
3. Shipping & Delivery
- Shipping: We offer shipping to (Worldwide) Shipping costs will be calculated at checkout. Delivery times vary depending on location and are estimated at the time of order.
- Customs & Duties: International orders may be subject to customs duties and taxes. These are the responsibility of the customer.
4. Returns & Exchanges
- Returns Policy: We do not accept returns for change of mind. However, if the item is faulty or damaged upon arrival, you may return it within 7 days of receiving your order for an exchange.
To be eligible for an exchange, the item must be:
- In its original, unused condition.
- Returned with all packaging and documentation.
- Verified as faulty (as determined by our customer service team).
We do not accept returns for custom-made or engraved jewellery unless the item is defective.
5. Warranty & Repairs
- Jewellery Warranty: We offer a 5-year warranty from the date of purchase on all jewellery items, covering defects in materials or craftsmanship. If an item is found to be defective within this period, we will repair or replace it at no additional charge.
- Damage Assessment: If your jewellery item is damaged or shows signs of wear, please contact our customer service team within 5 years from the date of purchase for a damage assessment. We will determine if the damage is covered under the warranty or if it was caused by misuse or external factors.
What is Covered:
- Manufacturing defects such as broken clasps, loose stones, or faulty settings.
What is Not Covered
- Damage caused by accident, misuse, improper care, or alterations by third parties.
- Normal wear and tear (e.g., scratches, tarnishing, or fading).
- Loss or theft of the item.
6. Product Care Guide
To ensure your jewellery stays in the best possible condition, we recommend following these care instructions:
- Storage: Always store your jewellery in a dry, cool place, away from extreme temperatures or humidity. Keep each piece in a separate soft pouch or jewellery box to prevent scratches.
- Cleaning: Gently clean your jewellery with a soft cloth after each use. For deeper cleaning, use a jeweller's cloth or a mild cleaning solution specifically designed for your jewellery type (e.g., silver, gold, platinum). Avoid using harsh chemicals.
- Avoid Exposure: Remove your jewellery before using cleaning products, swimming, or engaging in activities that could expose your jewellery to chemicals, salt water, or extreme physical stress (e.g., exercise, gardening).
- Regular Checks: We recommend checking your jewellery regularly for any loose stones or signs of wear. If you notice any issues, contact us immediately for assessment or repairs.
- Engraved Pieces: For engraved jewellery, avoid contact with water or harsh chemicals, as engraving can wear over time with frequent exposure.
7. Intellectual Property
All content on this Site, including images, designs, trademarks, and text, is the property of Yvette Jewellery and design and is protected by copyright and trademark laws. You may not use any of our intellectual property without prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Yvette Jewellery and design is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or purchase of our products. Our liability is limited to the amount paid for the item in question.
9. Privacy
By using our Site, you consent to the collection and use of your personal information as outlined in our [Privacy Policy].
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Queensland.
11. Amendments
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated date.
Warranty
At Yvette Jewellery, we take great pride in the quality and craftsmanship of our jewellery. To ensure your items are covered in case of defects, we offer the following warranty:
- Warranty Coverage: Our jewellery is covered by a 5-year warranty against defects in material or workmanship, starting from the date of purchase.
- Assessment Process: If you believe your item is defective, contact us within the warranty period. We will assess the jewellery and, if necessary, repair or replace it at no extra charge.
- Exclusions: Our warranty does not cover:
- Damage caused by accidents, misuse, or neglect.
- Normal wear and tear (e.g., surface scratches, tarnishing).
- Alterations, repairs, or modifications made by a third party.
To initiate a warranty claim, please reach out to our customer service team at yvettejewellery@gmail.com with your order details and a description of the issue. If the item is deemed faulty, we will arrange for the item to be returned and processed for repair or replacement.
Care Guide:
Proper care is essential to maintaining the beauty and longevity of your jewellery. Please follow these care instructions:
- Keep It Dry: Store your jewellery in a dry place and avoid contact with water or moisture whenever possible. Remove your jewellery before showering, swimming, or using cleaning products.
- Clean Gently: Clean your jewellery using a soft, non-abrasive cloth. For more thorough cleaning, use a jewellery cleaning solution specifically designed for your jewellery’s metal and gemstones.
- Avoid Harsh Chemicals: Chemicals in perfumes, lotions, hair products, and cleaning agents can damage your jewellery over time. Always remove your jewellery before applying such products.
- Regular Inspections: Periodically check for any loose stones, clasps, or damage. If you notice any issues, please contact us for an assessment or repair.
By following these care tips, you can ensure your jewellery remains in excellent condition for years to come.